1 post tagged “vectren sucks”

So, remember my passive-agressive gas-passer? The lovely company I pay exorbitant rates to for natural gas who forced me into a week long game of phone tag until I got sick of it and called customer service?

Welll! They do have customer service...it just sucks as much as the rest of the company!

So the operator last week scheduled a technician to come out today...between 8 and 12 (I know, I thought that was a pretty big window too--the techs from the two other companies that were out the week before, said 8-10 and both were spot on)...I said sure.

So here I am...not vacuuming so I'll be able to hear the phone...taking the phone out with me when I let the cat out back...waiting, waiting, waiting...

And at 11 I get a call from some guy who says, "Uh, what is it exactly that we are supposed to do out there? The technician with the order called back to find out."

I explained the whole situation. Phone tag. Getting fed up. Calling customer service.

He had to call me back. And he said that their technicians don't do that. that it's contracted out to another company. He was very helpful getting me connected...sorta...see I still had to wait for a call.

I told him this time, I'll be here for another 20 minutes & then I'm gone.

She called back. And said she's waiting for a tech to return her call (well, at least it's a company wide policy) I told her I was leaving at noon (to go talk to the vet)...and she did get back to me...and the tech made it WITH NINE  MINUTES TO SPARE!

Never let it be said that VEctren doesn't do the least they can for their customers!

I'm wondering if they get paid by the call...or if they get kickbacks from the phone company for keeping the wires hopping.

I'm also wondering what the phone numbers are for the other natural gas delivery companies in the area.

If you have a choice, avoid Vectren at all costs...because VECTREN SUCKS!