2 posts tagged “gas company”

So, remember my passive-agressive gas-passer? The lovely company I pay exorbitant rates to for natural gas who forced me into a week long game of phone tag until I got sick of it and called customer service?

Welll! They do have customer service...it just sucks as much as the rest of the company!

So the operator last week scheduled a technician to come out today...between 8 and 12 (I know, I thought that was a pretty big window too--the techs from the two other companies that were out the week before, said 8-10 and both were spot on)...I said sure.

So here I am...not vacuuming so I'll be able to hear the phone...taking the phone out with me when I let the cat out back...waiting, waiting, waiting...

And at 11 I get a call from some guy who says, "Uh, what is it exactly that we are supposed to do out there? The technician with the order called back to find out."

I explained the whole situation. Phone tag. Getting fed up. Calling customer service.

He had to call me back. And he said that their technicians don't do that. that it's contracted out to another company. He was very helpful getting me connected...sorta...see I still had to wait for a call.

I told him this time, I'll be here for another 20 minutes & then I'm gone.

She called back. And said she's waiting for a tech to return her call (well, at least it's a company wide policy) I told her I was leaving at noon (to go talk to the vet)...and she did get back to me...and the tech made it WITH NINE  MINUTES TO SPARE!

Never let it be said that VEctren doesn't do the least they can for their customers!

I'm wondering if they get paid by the call...or if they get kickbacks from the phone company for keeping the wires hopping.

I'm also wondering what the phone numbers are for the other natural gas delivery companies in the area.

If you have a choice, avoid Vectren at all costs...because VECTREN SUCKS! 

Nobody likes their natural gas company now. Mine, Vectren, is really on my tits.

Usually I am just disgruntled about the size of the bill...oh, and the size of my customer number...it won't all fit on the memo line on my check; it's like 35 numbers long. And this stupid thing they have called "Vectren Rewards" where each dollar I spend on natural gas gets me the equivalent of frequent flayers miles that I can "spend" to buy cheap crap made in Korea...ACTUALLY I only get a discount on cheap crap made in Korea...AND I get to read my own meter five or six times a year...OK, I usually don't like them much.

Last week we got one of their little hangy things on the front door. Usually this just means I have to go read the meter, give them a call, and follow their contradictory directions (if the numbers in the two grey boxes aren't important why put the two grey boxes on the form?!). This time they said I had to schedule a visit from one of their inspectors.

As if I hadn't had enough boot-wearing strangers in my house in the last week!

So I called & got a machine. I hung up and called a half hour later...got a machine again. This time I listened to the cheery chick tell me she was sorry they couldn't take my call, but I should leave a message and they'd call back. I left a message & the next day when I was at work they called and left a message.

So I tried calling during the day--and got the machine...see Vectren can't be bothered to take my call when I have time to call them. In classic passive aggressive style, I have to leave them a message and take a call at their convenience. Two more days passed this way. I left them a message...they left me a message...(I can't take cell calls at work unless it's an emergecy & I'm not often at my desk so leaving any other call back number is out of the question). So yesterday, I told the cheery chick, this was my last call...

Yes, folks...Vectren sucks. You know PUCO puts that flier in your bill about comparing "apples to apples" about getting your gas or electric from a different company...maybe it's time to look into another apple vendor...